Axel

Axel Terms of Service (User Agreement)

Effective date: October 4, 2026

These Terms of Service ("Terms") are an agreement between you and Axel, based in the Philippines ("we", "us"), for use of the Axel mobile app and related services (the "Service"). By creating an account, joining a family, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and able to enter a binding contract.

2. Not medical advice — important

Axel is an organization and reminder tool. It does not provide medical advice, diagnosis or treatment and does not replace a doctor, pharmacist or nurse. Always follow the instructions of a qualified health professional. Reminders may be delayed or not delivered (for example if your phone is off, offline, or notifications are disabled), so do not rely on the app as the only way to manage critical medication or care. In an emergency, call 911 or go to the nearest hospital. See our Medical Disclaimer.

3. Your account

  • Give accurate information and keep your sign-in credentials and join codes private.
  • You are responsible for activity under your account.
  • Tell us promptly at support@axelapp.online if you suspect unauthorized access.

4. Families, roles and shared information

  • A family owner can invite members with a code and assign roles. Anything you add to a family is visible to its members according to their roles.
  • Only add information about a care recipient if you have their consent or legal authority to act for them.
  • Owners can remove members. Removed members lose access to that family's information.
  • If you leave or delete your account, information you added to a shared family stays with that family (see the Privacy Policy).

5. Acceptable use

You agree not to:

  • use the Service for anything unlawful, or to harass, harm or impersonate anyone;
  • upload content you do not have the right to share, or malware;
  • attempt to access other families' data, probe, scan or break our security;
  • reverse engineer, resell or copy the Service except as the law allows;
  • overload the Service or use bots or scraping.

6. Your content

You keep ownership of the information and files you add ("Your Content"). You give us a limited licence to host, store, process and display Your Content only to operate the Service for you and your family. You are responsible for Your Content being accurate.

7. Plans, trials and payments

  • Axel offers a free plan and may offer paid plans ("Plus", "Pro") with more members, care recipients, documents or features. New families may receive a free trial of paid features; when it ends the family moves to the free plan. Nothing is deleted, but data above the free-plan limits may become read-only until you upgrade.
  • If you buy a subscription in the app, it is processed by Apple App Store or Google Play under their terms. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the period in your store account settings. Refunds are handled by Apple or Google under their policies.
  • Prices are shown in the app and in the store before you buy. We will tell you before prices change.

8. Referrals to care facilities

If you use Request facility care, we send your referral to the partner facility you choose. The facility is an independent third party; we are not responsible for its services, decisions or availability, and any agreement you make is between you and the facility.

9. Third-party services

The Service depends on third parties (e.g. app stores, cloud hosting, push notifications). Their terms may also apply, and we are not responsible for their outages.

10. Availability and changes

We work to keep the Service available and your data safe, but we do not guarantee it will be uninterrupted or error-free. We may change, suspend or discontinue features. If we shut down the Service, we will give reasonable notice so you can export your data.

11. Suspension and termination

You may stop using the Service and delete your account at any time (More → Privacy & Data → Delete my account). We may suspend or close accounts that break these Terms or put others at risk, and will tell you when reasonably possible.

12. Disclaimers

The Service is provided "as is" and "as available". To the extent allowed by law, we disclaim warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms limits rights you have under the Consumer Act of the Philippines (RA 7394) that cannot be waived.

13. Limitation of liability

To the extent allowed by law, we are not liable for indirect, incidental or consequential damages, or for harm resulting from reliance on reminders or information in the app instead of professional medical care. Our total liability for any claim is limited to the greater of the amount you paid us in the 12 months before the claim or PHP [1,000]. This does not limit liability for gross negligence, fraud, or anything that cannot be limited by law.

14. Indemnity

You agree to compensate us for claims arising from your breach of these Terms or from content you add without the right to do so.

15. Apple-specific terms

If you downloaded the app from the Apple App Store: these Terms are between you and us, not Apple; Apple has no obligation to provide maintenance or support; Apple is not responsible for product claims, IP claims or warranty; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of the Philippines. Before going to court, contact us at support@axelapp.online so we can try to resolve the issue informally within 30 days. The courts of the Philippines have jurisdiction, without prejudice to your rights as a consumer.

17. Changes to these Terms

We may update these Terms. We will notify you in the app or by email before material changes take effect. Continuing to use the Service after that means you accept them.

18. Contact

Axel · Philippines · support@axelapp.online