Delete your Axel account

This page explains how to delete your Axel account and what happens to your data.

Option 1 — in the app (fastest)

1. Open Axel and sign in.
2. Go to More → Privacy & Data.
3. (Optional) Tap Export my family’s data to keep a copy.
4. Tap Delete my account and confirm.

Deletion happens immediately.

Option 2 — without the app

Email privacy@axelapp.online from the email address on your account, with the subject "Delete my Axel account". We will confirm your identity and complete the request within 7 days, and email you when it's done.

What is deleted

• Your profile, sign-in account, and device push-notification tokens.
• If you are the only member of a family: the entire family and everything in it — care recipient profiles, medications and dose logs, appointments, health journal, wellness checklists, documents and photos, emergency contacts.

What is kept

• If other family members remain, the family's shared care information stays available to them (it is their record of care too), and ownership passes to another member. Ask your family owner to delete the family, or email us, if you want that information removed.
• Security and audit logs may be kept for up to 2 years where required for legal or security purposes, then deleted or anonymized.
• A one-way hash of your email and device identifier, kept only so the free trial can't be claimed again; it can't be turned back into your email or device ID.
• Backups are overwritten within 30 days.
• Referrals already sent to a care facility are held by that facility; contact them to delete their copy.